Frequently Asked Questions

Yes. We trade wholesale only, so we verify each buyer before the first dispatch. Sign up takes about two minutes and account approval is usually same-day.

Our minimum is GHS 500 per order across all categories. Free delivery thresholds vary by region — see our Delivery Information page.

All prices shown on the Site are wholesale and inclusive of VAT. Volume discounts apply automatically on selected SKUs from one full carton upward.

Stock levels on each product page are live, updated when an order is confirmed. If a SKU does oversell, we contact you within one business day to amend, refund, or substitute.

Yes. We send up to three sample units per SKU at cost; postage is added at checkout. Sample value is credited back on your next order above GHS 5,000.

Greater Accra orders confirmed before 2:00 PM are delivered the same business day or the next morning. Regional delivery takes 1 – 5 business days. Full breakdown on our Delivery Information page.

Note the issue on the waybill before signing and let us know within 48 hours. We replace damaged stock on the next dispatch run or refund at your option.

Yes — pickup is free Mon – Sat, 8:00 AM to 5:30 PM at our Spintex Road warehouse. Call ahead so your order is staged at the loading bay.

Not directly. We can hand goods to your nominated freight forwarder in Accra or Tema port; you handle export documentation.

Yes, on approved trade accounts (Net 14). Email a copy of your business registration and recent bank statements to credit@stockupgh.com to apply.

A VAT invoice is attached to every confirmed order. If you need it reissued or addressed to a different entity, email accounts@stockupgh.com with your order number.